Privacy Policy

Shrink Wrapping Australia ("we", "us", "our") is committed to protecting the privacy of the personal information you provide when visiting and interacting with this website. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store and safeguard your personal information, and your rights in relation to it.

Who we are

This website is operated by Williams Family Trust trading as Shrink Wrapping Australia (ABN 26 693 351 199), based on the Gold Coast and providing mobile shrink wrapping services Australia-wide.

What information we collect

When you visit this website you may provide us with two types of information:

• Personal information you choose to provide — such as your name, email address, phone number and any details you include when you contact us or request a quote.
• Website-use information — collected automatically as you browse, such as your IP address, browser type and pages visited. This is generally aggregated and does not identify you personally.

Information you choose to provide

If you correspond with us by email, phone or our contact form, we may retain the content of your messages along with your contact details and our responses, so we can respond to your enquiry and provide the service you've requested. We apply the same care to these communications as we do to information received by mail or telephone.

Cookies and website-use information

Like most websites, this site may use standard technology such as cookies and web server logs to understand how the site is used and to improve it. This information is generally aggregated and does not identify you personally. You can set your browser to refuse cookies, though some parts of the site may not function as intended.

How we use your information

We use the personal information you provide solely to:

• respond to your enquiry or quote request;
• provide the service you have asked for;
• communicate with you about your job; and
• meet our legal and business obligations.

We do not sell, rent or trade your personal information to third parties. We may share information with trusted service providers only where necessary to deliver our services (for example, if a job requires it), and only on the basis that they protect your information.

How we store and protect your information

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, modification or disclosure. We retain personal information only for as long as it is needed for the purposes described above or as required by law, after which it is securely deleted or de-identified.

Accessing and correcting your information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us. We will respond within a reasonable timeframe. In most cases access is free, though we may recover reasonable costs for more complex requests.

Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance and we will do our best to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this policy

We may update this privacy policy from time to time. The current version will always be available on this page.

Contact us

If you have any questions about this privacy policy or how we handle your personal information, please contact us or call 0411 103 129.

Last updated: 12 August 2026